I Have Installed a Client, but Cannot See it on the Client Management Page. What Should I Do?

Typically, the reason is incorrect settings for the Ekran System Application Server IP address or its hostname, which were provided during installation of the Ekran System Client.

You can check that the Client is installed and the settings applied in the HKEY_LOCAL_MACHINE\SOFTWARE\EkranSystem\Client\RemoteHost registry key.

To make sure that the IP address or hostname is correct, ping the Application Server machine from the Client computer.