Defining Email Sending Settings


Email sending settings allow you to define the options for sending email notifications for all alerts, USB monitoring, and reports by email.

They can only be edited by users with the administrative Client Installation and Management permission.


To define the email sending settings, click the Configuration navigation link on the left, and then select the Email Sending Settings tab on the Configuration page.

The following settings can be defined in the sections below:

1. In the Email Connection Settings section:

• SMPT Mail Server: This field allows you to enter an existing SMTP mail server.

NOTE: The delivery of email notifications via mail servers with only NTLM authentication, such as Microsoft Exchange Server, is not supported.

• From: This field allows you to enter an existing email account from which the email notifications will be sent.

• Port: This field allows you to enter the email server port number via which the emails will be sent.

• Encrypted Connection Type: This option allows you to select the type of encrypted connection via which the email notifications will be sent. You can choose between:

- None

- SSL

- TLS

2. In the Email Connection Credentials section:

This option allows you to enter the login details (User and Password) for the email server.

NOTE: For email notifications to be sent correctly, you must define the credentials of the email account specified in the From field in the Email Connection Settings section above.

If the mail server does not require any credentials to be entered, you can select the No authentications checkbox.

3. In the Administrator Email section:

This option allows you to enter the email address to which the license expiration notification will be sent. You can define multiple email addresses, separating them by semicolons.

4. In the Health Monitoring Notifications section:

• Send notification on error events: Select this checkbox to notify investigators of every error event immediately.

• Minimal Interval Between the Same Error Events (Min): This option allows you to define how frequently notifications about the same error events will be sent. For example, if this parameter is set to 5 minutes and the same error events occur during this period of time multiple times, the investigator will receive only one notification every 5 minutes instead of receiving multiple notifications during this time. The default value is 10 minutes.

• Send notification in case of no error events: This checkbox can be selected to allow notifications to be sent in the case that no error events are written to the Health Monitoring log. You can specify how frequently the notifications are sent in the Send Notification in Case of No Error Events Every (Hours) field below it. The default value is 6 hours.

• Email: In this field, enter an email address to which notifications will be sent. You can enter multiple email addresses, separating them by semicolons.

5. In the Email Connection Test section:

This option allows you to send a test email to a specified email address to check if all email connection settings are correctly defined.