Downloading Client Log Files

Client log files contain information that may prove useful to administrators for detecting any issues with the operation of the Client.

You can either analyze the log files yourself to get more information on Client operation issues, or you can send them to the Support team to help them in detecting the source of any problems.

To define the severity level of the log entries to be saved to the Client log file for a Client (or to the log files for all the Clients in a Client group), click the Client Management navigation link on the left, then find the required Client, and click its name in the Client Name column (or select the Client Groups tab and find the required Client group, and then click on its name in the Client Group Name column).

NOTE: To find specific Clients, the Search box and filters at the top of the Client Management page can be used (or to find specific Client groups, the Search box at the top of the Client Groups page can be used).

Then, on the Editing Client (or Editing Client Group) page, on the Properties tab, scroll down to the Diagnostics section (at the bottom of the page), and select the log level required in the Client Log Level drop-down list, and click the Finish button (in the bottom right of the page). The default value of the Client log level is Info.

 

To download the Client log file for a Client (or the log files for multiple Clients), click the Client Management navigation link on the left, and select the checkboxes (on the left) next to the Clients that you want to download the log files for.

NOTE: To find specific Clients, the Search box and filters at the top of the Client Management page can be used.

Then click the Bulk Action () button (in the top left), and select the Download Logs option in the drop-down list that opens. The Client log files will then be downloaded.

NOTE: Log files can only be downloaded for Clients which are currently online.

NOTE: The Client logs from the Client machines can also be found in the folder: C:\Program Files\Ekran System\Ekran System\ClientLogs

 

To download all the Client log files for a Client group (or for multiple Client groups), click the Client Management navigation link on the left, and use the Client Group filter (at the top) to view only those Clients in the Client groups selected.

Then select all the checkboxes on the left by selecting the upper-most checkbox next to the Client Name column header (on the left).

Then click the Bulk Action () button (in the top left), and select the Download Logs option in the drop-down list that opens. The Client log files will then be downloaded.

NOTE: Log files can only be downloaded for Clients which are currently online.

NOTE: The Client logs from the Client machines can also be found in the folder: C:\Program Files\Ekran System\Ekran System\ClientLogs