Database Server and Application Server Error Messages


The following table provides a list of error messages related to the database server and the Application Server along with their causes and possible solutions.

These messages may be displayed in the Management Tool, or by the Server Tray application, or during installation of the Application Server.


Error Message

Cause/Solution


If you get the following message in the Management Tool: "The connection with MS SQL database has been lost. Please check that the database is accessible and try again."

  • The Application Server has lost the connection to MS SQL Server. Make sure that MS SQL Server is running and that it is online and accessible. To check that the MS SQL Server computer is accessible, enter the following command in the Windows command line: ping <the name of the MS SQL Server computer>
  • The connection to MS SQL Server is blocked by the firewall. Try disabling the firewall on the MS SQL Server side.

If you get the following message when trying to restart the Application Server service: “Not sufficient permissions to restart the Application Server.”

You can only restart the Application Server service under an administrator account.

If you get the following message from the Server Tray application: "The Application Server connection with the database has been lost. Click to view logs."

  • The Application Server has lost the connection to the database. Make sure that the computer on which the database is installed is online and accessible. To check that the computer is accessible, enter the following command in the Windows command line:
    ping <the name of the computer with the database installed>

If the problem still occurs, please send us the logs (i.e. the ServerLogs folder), which can be found in the following folder: C:\Program Files\Ekran System\Ekran System

If you get the following error while trying to clean up the database: “Error occurred while cleaning up the database. Please try again.”

  • The program encountered an unexpected error while trying to clean up the database. Try cleaning up the database again.
  • Make sure the Application Server service is running.
  • There was a problem with the connection to the database. Make sure that the computer on which the database is installed is online and accessible. To check that the computer is accessible, enter the following command in the Windows command line:
    ping <the name of the computer with the database installed>

If the problem still occurs, please send us the logs (i.e. the ServerLogs folder), which can be found in the following folder: C:\Program Files\Ekran System\Ekran System

If you get the following error while trying to perform an action on the database: "Error occurred while retrieving database info. Please try again."

  • The program encountered an unexpected error while trying to perform an action on the database. Try performing the action again.
  • There was a problem with the connection to the database. Make sure that the computer on which the database is installed is online and accessible. To check that the computer is accessible, enter the following command in the Windows command line:
    ping <the name of the computer with the database installed>

If the problem still occurs, please send us the logs (i.e. the ServerLogs folder), which can be found in the following folder: C:\Program Files\Ekran System\Ekran System