Defining Customization Settings

The Customization settings allow the tenant admin to define the subjects to be used in email notifications sent by Ekran System, as well as to customize the instructions for logging in using a QR code for two-factor authentication (2FA).

To define the customization settings, click the Configuration (

The following settings can be defined in the sections below:

1. Custom Email Subjects

These options allow you to define the subjects to be used in email notifications sent by Ekran System. The subjects of emails containing both a single alert event and multiple alert events can be defined.

For single alert notifications, the following variables can be used:

• #name: The alert name.

• #user: The user name.

• #pc: The endpoint name.

• #priority: The alert priority.

• #OS: The OS of the endpoint for alerts.

For multiple alert notifications, only use one variable for each alert event in the email (#number) can be used.

To restore the default settings, click Restore Default.

2. NOT AVAILABLE IN SAAS Two-Factor Authentication

This option allows you to define a custom message which is displayed to users (in the pop-up window containing a QR code) on their first login after 2FA has been enabled on their Client computer (i.e. if they have not been added manually on the Two-Factor Authentication tab, on the User Access page).

The message is used to provide instructions to the user on how to use the QR code displayed to log in with 2FA using an authenticator application (e.g. Google authenticator or Microsoft Authenticator).

The default message is: “Two-factor authentication is enabled on your workstation. Open your authenticator app (Google Authenticator or Microsoft Authenticator) and scan the code before closing this window. On login, you will be prompted to enter the code from your app.”