User Manual

System Requirements

• Software Requirements
• Hardware Requirements
• Client Requirements

System Overview: Structure & Architecture

• Main System Components
• Large-Scale Deployments
• Client Types Supported

Getting Started & System Deployment

• Getting Started (Checklist)
• System Deployment
• Using the System (Checklist)

The Application Server and the Database

• Comparison of Database Types
• Comparison of Standard and High Availability Modes
• Installing the Remote PostgreSQL Database Server and Configuring Remote Access
• Installing/Uninstalling/Updating the Application Server
• The Server Tray Application
• Database Management

The Management Tool

• Management Tool Installation Prerequisites (Checklist)
• Installing/Uninstalling/Updating the Management Tool
• Opening the Management Tool
• The Management Tool Interface
• Changing a User's Own Password while Logged In
• Management Tool Access Using Smart Cards

Multi-Tenant Mode

• User Types when Deployed in Multi-Tenant Mode
• Enabling Multi-Tenant Mode
• Tenant Management
• Granting the Technician Access to a Non-Default Tenant

System Configuration

• Settings Available for the Admin User of the Built-in Default Tenant (the Technician) and Other Users in Single-Tenant Mode
• Settings Available for the Tenant Admin in Multi-Tenant Mode

Licensing

• General Licensing Information
• Serial Key Management
• License Management

User and User Group Management

• Viewing Users and User Groups
• User Management
• User Group Management
• Permissions

The Audit Log

• Viewing the Audit Log
• Audit Log Protection
• Filtering and Sorting the Log Data

Windows Clients

• Monitoring Windows Clients
• Installing Windows Clients
• Updating Windows Clients
• Reconnecting Windows Clients to Another Application Server
• Uninstalling Windows Clients
• Viewing Windows Clients
• Windows Client Configuration
• Editing the Windows Client Configuration
• Viewing the Windows Client Configuration
• Secondary User Authentication on Windows Clients
• Managing One-Time Passwords
• Informing Users that They are Being Monitored

macOS Clients

• Monitoring macOS Clients
• Installing macOS Clients
• Updating macOS Clients
• Uninstalling macOS Clients
• Viewing macOS Clients
• macOS Client Configuration

Linux Clients

• Monitoring Linux Clients
• Installing Linux Clients
• Updating Linux Clients
• Uninstalling Linux Clients
• Viewing Linux Clients
• Linux Client Configuration
• Secondary User Authentication on Linux Clients

The Tray Notifications Application

• Installing the Tray Notifications Application
• Uninstalling the Tray Notifications Application

Password Management

• Getting Started with Password Management
• Using Password Management
• Jump Server Configuration
• Secrets Management
• Using Secrets

User Behavior Analysis

• User Behavior Rules Management
• User Profiles Management
• Abnormal User Sessions Management
• Receiving Information on Anomalies in User Behavior

Access Management

• Access Requests
• Two-Factor Authentication
• Endpoint Access Control

Blocking Users

• Blocking a User while Viewing a Live Session
• Blocking a User while Viewing a Finished Session
• Blocking a User on Triggering an Alert
• Blocking a User on a Client with Secondary User Authentication Enabled
• The Blocked Users List

Client Group Management

• Adding Client Groups
• Editing Client Groups
• Adding Clients to Client Groups
• Applying Client Group Settings to a Client
• Removing Clients from Client Groups
• Cloning Client Groups
• Deleting Client Groups

Alerts

• Viewing Alerts
• Default Alerts
• Alert Management
• Defining Global Alert Settings
• Getting Information on Alert Events

Reports

• Report Types
• Report Customization
• The Report Generator
• Scheduled Reports
• Viewing Reports Generated

USB Monitoring & Blocking

• Monitored Devices
• USB Monitoring Rules
• Approving USB Access by an Administrator

Health Monitoring

• The System State
• Disconnected Clients
• The Tasks List

Viewing Monitoring Results

• Client Sessions
• Playing Client Sessions
• Windows Client Sessions
• macOS Client Sessions
• Linux Client Sessions
• Viewing the Client Session Risk Score
• Viewing Alerts Events
• Viewing Archived Client Sessions
• Anonymizer

Dashboards

• Dashboard Types
• Customizing Dashboards

Interactive Monitoring

• Viewing Data
• The Applications Monitoring Chart
• The URL Monitoring Chart

Forensic Export

• Exporting a Session
• Exporting Multiple Sessions
• Viewing the Forensic Export History
• Playing an Exported Session
• Validating Exported Data