Issues with Receiving Data from Linux Clients

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Possible issues related to the receiving data from Linux Clients are listed below, along with information about their possible causes and how to resolve them.

Issue:

An installed Client is not displayed as online.

• Make sure that the Linux Client is installed and running by checking the state of the Client.

• Make sure that there are no network connection problems by doing the following: On the Application Server computer, using the command line (cmd.exe), execute the "ping <Client computer name>" command, and if any network issues are detected, resolve them.

Issue:

A Linux Client is online, but not sending any data,

• Make sure a license is assigned to the Client.

• Make sure there is sufficient free space on the disk where the Client is installed.

• Make sure the database is not full (there may be no free space left on the disk where the database server is located).

Issue:

An installed Client has stopped sending data.

• The Linux Client may have been stopped, so make sure it is running by doing the following: Run the terminal and enter the following command to display the Linux Client processes: ps -ef | grep -i ekran

• The Client computer may be offline, so make sure it is online and has no network connection problems.