FAQ & Troubleshooting

Ekran System Functioning

• What Metadata Does Ekran System Capture?
• How Does Ekran System Affect Endpoints after Installation?
• Can I Hide the Ekran System Client from Users?
• What happens when the Ekran System Client is Disconnected from the Ekran System Application Server?
• How Can I Quickly Review the Product Features?
• Is it Possible to Export Recorded Sessions into Video Formats?
• How Does Ekran System Monitor a Virtual Infrastructure?

Ekran System Installation

• Does Ekran System Have a SaaS version?
• Must I Install Ekran System on All My Production Servers to Monitor Subcontractors?
• How Do I Update Ekran System?
• I Want to Evaluate Ekran System? Where Should I Start?

Ekran System Configuration & Privacy Settings

• Is it Possible to Back Up Ekran System Data?
• Does Ekran System Comply with the EU's GDPR Regulation on E-Monitoring in the Workplace?
• Can I Notify Users That Their Activity is Being Monitored?
• Can the User of a Target Computer Change the Results of Client Monitoring?

The Database Server

• Database Server Issues and Error Messages
• How Can I Recreate the ActivityDB Database and Attach it as an Archived Database?
• The MS SQL Database
• The PostgreSQL Database

Ekran System Components

• The Application Server
• Ekran System Clients
• The Management Tool

Licensing and Serial Keys

• Does Ekran System Support Floating Licenses? What is the Maximum Number of PCs One License Allows You to Monitor?
• Does the Price Depend on the CPU per Server or the Number of Monitored Users?
• How Can I Activate Serial Keys Offline?
• Licensing Issues

Ekran System Logs

• Ekran System Application Server Logs
• Ekran System Management Tool Logs
• Ekran System Client Logs

Miscellaneous Questions

• How Long Do Сleanup (or Archive & Сleanup) Operations Take?
• How Can I Check the Version of .NET Framework Installed on the System?
• How Can I to Make a Dump File of an Application if it Crashes?
• I Have Installed a Client, but Cannot See it on the Client Management Page. What Should I Do?
• The Client is Online, but it's Sessions are Not Displayed. What Should I Do?
• Why Can I Only See Old Sessions (but Not the Latest Ones)?
• Power BI Integration Issue with the SSL/TLS Certificate
• How Can I Create a Self-Signed SSL Certificate for TLS (Splunk)?