FAQ & Troubleshooting
This FAQ provides answers to common questions about the wide-range of powerful functionality offered by Ekran System.
It also includes information about how to troubleshoot specific issues which may be encountered when installing, configuring, managing, and using Ekran System.
Table of Contents
- Ekran System Functioning
- What Metadata Does Ekran System Capture?
- How Does Ekran System Affect Endpoints after Installation?
- Can I Hide the Ekran System Client from Users?
- What happens when the Ekran System Client is Disconnected from the Ekran System Application Server?
- How Can I Quickly Review the Product Features?
- Is it Possible to Export Recorded Sessions into Video Formats?
- How Does Ekran System Monitor a Virtual Infrastructure?
- Ekran System Installation
- Ekran System Configuration & Privacy Settings
- The Database Server
- Ekran System Components
- Licensing and Serial Keys
- Miscellaneous Questions
- How Long Do Сleanup (or Archive & Сleanup) Operations Take?
- How Can I Check the Version of .NET Framework Installed on the System?
- How Can I Download the Logs?
- How Can I to Make a Dump File of an Application if it Crashes?
- I Have Installed a Client, but Cannot See it on the Client Management Page. What Should I Do?
- The Client is Online, but it's Sessions are Not Displayed. What Should I Do?
- I Can See Old Sessions, but Not the Latest Ones. What is the Reason?