FAQ & Troubleshooting

This FAQ provides answers to common questions about the wide-range of powerful functionality offered by Ekran System.

It also includes information about how to troubleshoot specific issues which may be encountered when installing, configuring, managing, and using Ekran System.

Table of Contents

• Ekran System Functioning
  • What Metadata Does Ekran System Capture?
  • How Does Ekran System Affect Endpoints after Installation?
  • Can I Hide the Ekran System Client from Users?
  • What happens when the Ekran System Client is Disconnected from the Ekran System Application Server?
  • How Can I Quickly Review the Product Features?
  • Is it Possible to Export Recorded Sessions into Video Formats?
  • How Does Ekran System Monitor a Virtual Infrastructure?
• Ekran System Installation
  • Does Ekran System Have a SaaS version?
  • Must I Install Ekran System on All My Production Servers to Monitor Subcontractors?
  • How Do I Update Ekran System?
  • I Want to Evaluate Ekran System? Where Should I Start?
• Ekran System Configuration & Privacy Settings
  • Is it Possible to Back Up Ekran System Data?
  • Does Ekran System Comply with the EU's GDPR Regulation on E-Monitoring in the Workplace?
  • Can I Notify Users That Their Activity is Being Monitored?
  • Can the User of a Target Computer Change the Results of Client Monitoring?
• The Database Server
  • Database Server Issues and Error Messages
  • The MS SQL Database
    • How Can I Transfer the Database from MS SQL 2008 R2 to a Newer MS SQL Version
    • MS SQL Server Configuration
    • How Can I Transfer the MS SQL Database to Another Computer?
    • How Can I Transfer the MS SQL Database to Another Disk?
  • The PostgreSQL Database
    • How Can I Resolve the Issue with PostgreSQL when the Error is Shown in the Logs: "53300: sorry, too many clients already"?
    • How Do I Vacuum the Database in PostgreSQL?
    • How Can I Transfer the PostgreSQL Database to Another Computer?
    • How Can I Transfer the PostgreSQL Database to Another Disk?
• Ekran System Components
  • The Application Server
    • Application Server Issues and Error Messages
    • Migration of the Application Server
  • Ekran System Clients
    • Windows Clients
      • Client Installation/Uninstallation Related Issues and Error Messages
      • How Can I Install the Ekran System Client Remotely Using PsExec?
      • Issues with Receiving Data from Windows Clients
      • Issues with USB Monitoring
    • Linux Clients
      • Checking the State of a Linux Client
      • How Can I Move the Linux OfflinePool.dat File to Another Folder
      • Issues with Receiving Data from Linux Clients
      • Restarting a Linux Client
      • The Linux Client Does Not Record the Sessions of Non-Root Users
  • The Management Tool
    • Management Tool Issues
      • How Can I Log in to the Management Tool Using Internet Explorer v. 11
      • Management Tool Issues and Error Messages
    • Issues with Monitored Sessions
    • System Update Issues
• Licensing and Serial Keys
  • Does Ekran System Support Floating Licenses? What is the Maximum Number of PCs One License Allows You to Monitor?
  • Does the Price Depend on the CPU per Server or the Number of Monitored Users?
  • How Can I Activate Serial Keys Offline?
  • Licensing Issues
• Miscellaneous Questions
  • How Long Do Сleanup (or Archive & Сleanup) Operations Take?
  • How Can I Check the Version of .NET Framework Installed on the System?
  • How Can I Download the Logs?
  • How Can I to Make a Dump File of an Application if it Crashes?
  • I Have Installed a Client, but Cannot See it on the Client Management Page. What Should I Do?
  • The Client is Online, but it's Sessions are Not Displayed. What Should I Do?
  • I Can See Old Sessions, but Not the Latest Ones. What is the Reason?