Serial Keys

A product license serial key, which contains the PAM seat licenses for PAM users and/or the endpoint licenses for Clients, is required to use Syteca.

The following types of serial keys are available to choose from:

• Permanent (aka Perpetual): Allows you to use the licenses it contains for an unlimited period of time, and includes Update & Support services for an initial period (normally 12 months), after which time the Update & Support period can be renewed by updating the serial key.

• Subscription: Allows you to use the licenses it contains during the subscription period only (normally 12 months), and includes Update & Support services for this period.

• Trial: Allows you to use the licenses it contains for 30 days (which may vary) after activation, as well as to update the product during this period.

• SaaS: Allows you to use the licenses it contains during the subscription period (which may vary) for SaaS deployments, and includes Update & Support services for this period.

• SaaS Trial: Allows you to use the licenses it contains for 30 days (which may vary) after issuing.

• Not-for-Resale: This serial key type is used for demonstration purposes only by our partners.

Please contact your vendor, or the Syteca Sales team (at info@syteca.com), to request (or update) a serial key.

If you want to try out Syteca and evaluate it, you can request a Trial serial key on the Syteca website, which will be sent to the email address you specify in the request form.

To be able to activate a serial key, a user needs to belong to the Administrators user group.

In Multi-Tenant mode, after activating a serial key, the administrator of the built-in default tenant (i.e. the technician) must first grant the licenses contained in the serial key to the tenants. The administrator of each tenant can then assign the PAM seat licenses to the required PAM users and/or the endpoint licenses to the required Clients, in their tenant. To grant the licenses to tenants, the technician needs to have the administrative Tenant Management and System Configuration permission.

NOTE: Whenever any purchased serial key is activated, any Trial serial key will automatically expire.

NOTE: After activation, a serial key is bound to the specific computer where the Syteca Application Server is installed, and cannot be used on any other computer. If the hardware ID of a computer is changed, contact the Support team at info@syteca.com to change the hardware ID associated with your serial key to a new one.