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The Client is Online, but it's Sessions are Not Displayed. What Should I Do?

First, check that a license is assigned to the Ekran System Client.

Otherwise, please see Issues with Receiving Data from Windows Clients or Issues with Receiving Data from Linux Clients.

NOTE: In the Idle state (i.e. when there is no user activity on the endpoint), the Client does not send any data to the Ekran System Application Server.

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